Apartment tenants frustrated after being without water for two weeks

IDAHO FALLS – Tenants in an Idaho Falls apartment building were left without running water for two weeks.

People living in the six-unit building at 560 North Water Avenue told EastIdahoNews.com on Monday that it had been 14 days since the water had stopped flowing in their apartments. Trail Creek Property Management did not provide a repair date and has stopped communicating, according to multiple tenants who did not want their names used for fear of reprisal.

“There was a period all last week when they weren’t even answering the phone,” tenant Zach Saya said. “They completely cut off communication. So I just texted them.

Some residents of the apartment building said they were disabled and couldn’t afford the rising rents in the area. This is why many stay and feel they have few options as they hope to have the main water line repaired.

“It’s unfortunate that this is happening,” Saya said. “I think I spent $ 75 to buy gallons of water – using it originally at this point. It’s really humiliating and it’s hard to deal with a property management company that doesn’t care.

Over the past two weeks, crews have been seen making emergency repairs to the water pipe, and Idaho Falls City spokesman Bud Cranor said the city had temporarily shut off the water between November 16 and 17 and November 22.

After complaints that the water was still not working, a city code enforcement official arrived on November 23 and found that the people doing the repairs were unlicensed but were authorized to complete the work. More plumbing was needed inside, and city workers told the property manager they needed a licensed plumber to complete the job.

EastIdahoNews.com contacted Trail Creek Property Management and spoke with a man named Aaron, who declined to give his last name.

“They tried to do a repair but didn’t realize it required a permit because usually you can do repairs – small things and plumbing problems – without a permit,” he said. “The tenants had water while they were working on it because they were turning it on and off while they were trying to get it fixed … but in fact the day before Thanksgiving the city shut it down in waiting for the permit to be issued. drawn.

While Aaron says the city has shut the water off, Cranor said it has been open since November 22. According to the city, if the water remains off in the apartments, it is the property manager’s responsibility to circulate it through the pipes.

“Oh, is that it? Aaron said when told about the city’s explanation. “But the city also demanded that a permit be withdrawn… and we didn’t really think we would need a permit to repair.”

Since the inspector reviewed the initial repairs, Cranor said the city had no record of contact from the property manager or owner about permits or repairs.

“We’ve tried to let tenants know we’re working on it, but we really don’t know what it will take to reactivate it,” Aaron said. “It’s a really bad situation because the water pipes run under a slab apartment on the ground, but in the worst case, they might have to chip all the concrete. “

Aaron said the contractor he hired was trying to find a plumber to fix the problem, but no one wanted to work over Thanksgiving weekend.

“We’re really trying to fix the problem because we want our tenants to be happy and we want it taken care of, but it’s very difficult to find plumbers,” said Aaron. “We are planning to do something, but it is difficult to guarantee the tenant what it will be exactly until we know how long the services are not being provided. We want to take care of our tenants, and we have already done so.

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